Medical Receptionist Service Center Representative

Park Nicollet Health Services
St. Louis Park

Job Description

Employees will support areas within a medical setting with strong interpersonal skills and flexibility. Employees will maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service (ie. providing a pleasant greeting and a Im here to help you attitude), complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area. Medical Receptionist: The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. Service Center Representative: If an employees main tasks are dedicated to incoming calls in a Service Center environment; the primary purpose of this position is to rapidly and accurately handle incoming calls while maintaining a minimum of 93% availability of staffed sign on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Both of these areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care. Education/Experience: High School education or equivalent, 6 months related experience, some Medical background preferred. Special Knowledge/Skills/Certifications/Licenses: Strong verbal and written communication, human relations sensitivity and customer service skills, listening and telephone etiquette skills, medical terminology knowledge desirable, accurate computer/keyboarding skills required, comfort in asking patients for copays and race collection, ability to promote and maintain good patient relations and patient confidentiality, demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and assure safety of patients.

Employment Type

Not Indicated




Various shifts dependant on location

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