The purposes of this position are: to provide program reception, client program scheduling, referral administration/information, registration, medical record and other administrative support services to designated area; and to perform related duties as assigned. This role is a resource for clients, program staff and providers regarding insurance coverage and benefits, referral/authorization requirements, coordination of benefits and preferred provider/care networks. Must possess a high degree of public contact skills with adult clients.
High school diploma or equivalent
Meets one of the following:Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
Two years experience as a medical receptionist
Two years experience in a customer service position
Two years experience in medical insurance or patient billing
Preferred experience with Epic registration and scheduling
Preferred experience with medical insurance and prior authorizations
Basic computer and keyboard proficiency required
Demonstrated customer service skills required
Demonstrated ability to communicate effectively by telephone and in person
Demonstrated ability to handle confidential information with discretion
Demonstrated ability to be accurate and attentive to detail
Demonstrated ability to work as a team with co-workers, providers and all customers
Demonstrated ability to organize work under pressure
Demonstrated ability to function with multiple priorities and interruptions
Knowledge of medical terminology
Exceptional customer service skills (internal and external customers)
Demonstrated ability to systematically and skillfully respond to telephone calls and customer requests.
Demonstrated ability to verbally understand and read the English language
Demonstrated ability to write in English legibly, using correct grammar
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.