Rice Memorial Hospital
Casual (As Needed) Weekend Obligation
JOB SUMMARY: Registrar will be committed to providing Service Excellence in a fast-paced environment working in the communication center and emergency room. Registrar must possess excellent customer service and problem solving skills. Registrar will greet, direct, and escort patients and visitors as needed. Registrar will be responsible for communication center operations. The Emergency Department can be a fast paced and stressful environment and registrar may encounter critical injuries including death. The ability to multi task while abiding by hospital policies is a must. The Communications Center is responsible for implementing core communications in critical situations, therefore the employee must possess the ability to react quickly and independently, must be able to adapt to constant change and must possess a high level of professionalism and tact. Registrar is responsible for monitoring the alarms hospital wide and for the alarms of the hospitals outlying property/buildings. Registrar will be responsible for completing patient registration including obtaining patient demographics including insurance information. Registrar is also responsible for collection of co-pays and point-of-service collections.
ESSENTIAL REQUIREMENTS OF WORK (Minimum qualifications necessary to function at full productivity).
A. EDUCATION AND TRAINING: High school diploma or GED is required. Prefer graduate of medical office assistant program or one to two years of college. Ability to speak other languages is a plus.
B. EXPERIENCE: Registration at Rice Memorial Hospital entails dealing w ith a multi-cultural public and requires adaptation and sensitivity to the cultural differences and also the emotional states of patients and public. At least tw o years of previous customer service experience in a fast paced environment relying on independent action, including interacting w ith a variety of cultures is required. Previous computer experience is a must. Previous sw itchboard experience is a plus.
C. JOB KNOWLEDGE (Specific): Accuracy in keyboarding, general know ledge of Microsoft Office and other computer functions. Medical terminology is a plus. Overall know ledge of office procedures and hospital policy is a must. Service excellence and pleasant positive attitude are mandatory.
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Highest Education Level Required:
Casual (as needed)