Communications Associate (0.8 FTE)

Essentia Health

Job Description

Job Profile Summary

Responsible for dispatch of ground transportation teams, following flights during transport, and communication with referring and receiving physicians, nursing staff, 911 dispatch centers and EMS personnel. Must be able to multi-task while still able to demonstrate effective communication skills in stressful situations, portraying a calm manner with reasoned judgment. Other responsibilities include, but are not limited to: Receiving all air and ground EMS radio transmission in-coming to Essentia and relaying medical information to hospital departments; directing authorities and other responders to the appropriate place on campus; monitoring video and intrusion systems; dispatching of internal patient transportation with Transporters and Lift Team; responding to Lifeline emergency calls; and entering data into database systems for information gathering and report generation.

Minimum of 6 months experience in emergency medical services. Experience must be within the last 5 years. Experience in a customer service setting. Radio base station & hand-held radio experience.


Completion of an emergency medical technician basic course or completes within 6 months from date of hire.

Licensure/Certification Qualifications:
EMT-Basic, or equivalent, with current licensure in Minnesota or Wisconsin OR must obtain Minnesota licensure within 6 months (OR LPN licensure in Minnesota or Wisconsin if current Communications Center employee.)


Shift Rotation:
Day/Eve/Night Rotation (United States of America)

Shift Start Time:
D/E/N 0700 / 1000 / 1500 / 2300

Shift End Time:
1530 / 1830 / 2230 / 0730

every other


Call Obligation:

USWA Technical Workers SMMC (UTECH)

Union Posting Deadline:
05/2/2018 11pm

Employment Type

Part time