St. Luke's Hospital
Under the direction of the Directors of Clinic Operations, the Clinic Manager is responsible for providing leadership and management of operations at Clinic sites and related outreach. Supervises and/or coordinates the functions related to front desk, business transactions, medical records management, transcription, clinical support services, compliance, safety and customer service. Works collaboratively with clinic medical staff and with system wide administrative and medical staff as needed.
Education: Bachelor's degree
Experience: Three (3) years of successful work in a position with demonstrated growth in responsibilities for office management including human resources, business office, quality improvement and computerized office systems or any amount of supervisory experience in a St. Luke's clinic.
Experience: Physician office management. Experience with health care reimbursement.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of medical office management functions and supervisory principles. Knowledge of business office financial applications including budgeting, accounts receivable management, inventory control and accounts payable. Knowledge of diagnosis and procedure coding, medical record documentation practices, quality improvement methods, medical insurance billing practices, managed care relationships between payers and providers, computerized office systems applications, customer relations principles, and generally accepted safety practices. Ability to work collaboratively with clinic care providers. Ability to establish and maintain harmonious and cooperative working relationships with others and demonstrate empathic, respectful and positive customer relations behaviors. Ability to manage multiple priorities simultaneously and maintain composure in stressful situations. Ability to envision desired outcomes and apply systematic actions to achieve expected results. Ability to work independently under general administrative and medical direction, to exercise good judgment and accept personal responsibility. Ability to collect, arrange, and interpret data. Ability to present a professional image. Ability to effectively communicate with all levels of employees within the organization and to demonstrate respect for the clinic, its policies and procedures when dealing with the public. Ability to recognize individual and team accomplishments; to empower individuals and teams. Skilled in computer keyboarding and use of word processing and spread sheet applications.
READING - Advanced: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquires or complaints.
WRITING - Advanced: Ability to write speeches and articles for publication that conform to prescribed style and format.
SPEAKING - Advanced: Ability to effectively present information and respond to questions from groups of managers, top management, public groups, clients, customers, and the general public.
MATHEMATICAL SKILLS - Advanced: Ability to comprehend and apply advanced mathematical concepts such as probability and statistical inference, and fundamentals of plan and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, rations and proportions to practical situations.
REASONING ABILITY - Advanced Skills: Ability to define and solve problems, collect data, establish facts, draw valid conclusions and deal with a variety of concrete and abstract variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS AND ENVIRONMENT
Ability to write legibly, see, hear, read, speak English, talk, bend, sit, and lift objects up totwenty-five (25) pounds in weight. Works in a normal ffice environment. Travel may be required.
Stand - Occasionally Under 1/3 (1-2.5 hours)
Walk - Occasionally Under 1/3 (1-2.5 hours)
Sit - Continuously Over 2/3 (5.5 8 hours)
Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 8 hours)
Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
Talk or hear - Continuously Over 2/3 (5.5 8 hours)
Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 5.5 hours)
Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)