St. Luke's Hospital
The Collection Specialist, under the direction of the Manager, Central Billing Office, is responsible for follow up and collection of patient accounts. The Collection Specialist is an integral member of the central billing office team that supports quality customer service. This position works collaboratively with management and staff and routinely follows accepted safety practices.
Education: High School graduate.
Experience: Two (2) years successful work experience in a medical billing/collection or financial office.
Experience: Collections and/or medical insurance billing experience.
KNOWLEDGE, SKILLS AND ABILITIES
Skilled in 9-key calculator and computer applications. Excellent telephone communication and customer relations skills. General knowledge of procedure codes, medical terminology and payer explanation of benefits. Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy. Ability to do straight copy typing and perform accurate computer keyboard entry. Ability to establish and maintain empathic, respectful and positive customer relations behaviors and to effectively communicate with staff and customers both in telephone and in person. Ability to use the telephone. Ability to write legibly, see, hear, read, and speak English.
READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures.
SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS AND ENVIRONMENT
Able to walk, bend, reach, sit for eight (8) hours, and lift objects up totwenty-five (25) pounds in weight
Stand - Occasionally Under 1/3 (1-2.5 hours)
Walk - Occasionally Under 1/3 (1-2.5 hours)
Sit - Continuously Over 2/3 (5.5 8 hours)
Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 8 hours)
Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
Talk or hear - Continuously Over 2/3 (5.5 8 hours)
Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 5.5 hours)
Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)
Works in a normal office environment in a physician clinic setting