St. Luke's Hospital
The Patient Account Representative, under the direction of the Clinic Manager, provides front desk coverage and support. The PAR may also perform various coding and charge entry processes where appropriate. The PAR functions as a Clinic Business Office patient resource and coordinates Clinic referrals as needed. The Patient Account Representative works collaboratively with patients and families, physicians, nurses, management, and support staff to promote efficient and empathic care in a cost effective manner.
Education: Successful completion of high school or equivalent.
Experience: One (1) year work experience involving customer service.
Education: Successful completion of a post-high school vocational or technical program in general business or medical office practices.
Experience: Experience in a physician or general office setting.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of general office clerical functions. Knowledge of computerized office applications. Knowledge of customer relations principles. Ability to prioritize and complete tasks in a timely manner. Ability to demonstrate empathic, respectful and positive customer relations behaviors, both on the telephone and in person and to present a professional image. Ability to understand and follow oral and written instructions, work independently, demonstrate good judgment, and respond in a pleasant manner to patients and staff. Skill in computer keyboarding. Ability to write legibly, see, hear, read, walk, and speak English. Ability to travel to and from other clinics and/or departments in a safe and timely manner as assigned.
READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
WRITING - Basic: Ability to write simple correspondence.
SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS AND ENVIRONMENT
Ability to bend, sit and lift objects up totwenty-five (25) pounds in weight. Ability to work more than eight (8) hours but less than twelve (12) hours.
Stand - Occasionally Under 1/3 (1-2.5 hours)
Walk - Occasionally Under 1/3 (1-2.5 hours)
Sit - Continuously Over 2/3 (5.5 8 hours)
Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 8 hours)
Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
Talk or hear - Continuously Over 2/3 (5.5 8 hours)
Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 5.5 hours)
Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)
Works in a normal office environment within a clinic practice setting. Little or no exposure to hazardous or unpleasant working conditions.