St. Luke's Hospital
The Patient Service Coordinator is responsible for coordinating meetings and events, including patients' registration and management of attendance records, reservation and set up of room, equipment, nutrition needs, and completion of meeting minutes. Ensures that patients' benefits cover program requirements and communicates complex insurance information to patients confirming understanding. The Patient Service Coordinator works collaboratively with patients and families, physicians, nurses, management, and support staff to promote efficient and empathic care in a cost effective manner. The Patient Service Coordinator also tracks and ensures patient follow up appointments, schedules, registers and enters orders as needed.
Education and Experience: Sufficient training and/or experience to maintain the required licensure/certification/registration.
Licensure/Certification/Registration: RN, LPN or other certification recognized under CMS Meaningful Use standards, or CMA registration/certification from a Medicare recognized organization such as; National HealthCareer Association, American Association for Medical Assistants, National Association or Medical Assistants, or American Medical Technologist.
Experience: Experience in a primary care physician office setting.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of general medical office clerical functions. Knowledge of customer relations principles. Knowledge of computerized office functions. Ability to demonstrate empathic, respectful, and positive customer relations behaviors and to effectively communicate with patients/family members, physicians, nurses, management, and support staff, both on the telephone and in person. Ability to present a professional image. Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy. Ability to maintain patient confidentiality. Ability to use the telephone and handle multiple calls at one time. Ability to perform accurate computer keyboard entry.
READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
WRITING - Basic: Ability to write simple correspondence.
SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS AND ENVIRONMENT
Ability to write legibly, see, hear, read, walk, speak English, bend, sit, and lift objects up to twenty-five (25) pounds in weight.
Stand - Occasionally Under 1/3 (1-2.5 hours)
Walk - Occasionally Under 1/3 (1-2.5 hours)
Sit - Continuously Over 2/3 (5.5 8 hours)
Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 8 hours)
Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
Talk or hear - Continuously Over 2/3 (5.5 8 hours)
Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 5.5 hours)
Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)
Works in a normal office environment within a clinic practice setting. Little or no exposure to hazardous or unpleasant working conditions.